Moorsyl

Privacy Policy

Effective date: 1 January 2026

This Privacy Policy describes how Moorsyl ("we", "our", "us") collects, uses, processes, and protects personal data in connection with the Moorsyl messaging platform ("Service").

By using the Service, you agree to the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to:

  • Account holders using the Moorsyl platform
  • Visitors to our website
  • Individuals whose data is processed through the Service

For clarity:

Customers using Moorsyl are responsible for the personal data contained in the messages they send. In most cases, the Customer acts as the data controller and Moorsyl acts as a data processor.

2. Data We Collect

2.1 Account Information

We collect information provided during registration, including:

  • Name
  • Company name
  • Email address
  • Phone number
  • Billing details

2.2 Messaging Metadata

When SMS messages are sent through the Service, we may process:

  • Sender ID
  • Recipient phone number
  • Timestamp
  • Message status (sent, delivered, failed)
  • Routing information
  • IP address used for API calls

2.3 Message Content

Message content may be temporarily processed and stored where technically necessary to:

  • Transmit messages
  • Investigate abuse or fraud
  • Comply with legal obligations

We do not monitor content for marketing purposes.

2.4 Technical Data

We may collect:

  • Log data
  • Device and browser information
  • API usage metrics
  • Security event data

3. How We Use Data

We process data to:

  • Provide and maintain the Service
  • Prevent fraud and abuse
  • Enforce our Terms and Acceptable Use Policy
  • Comply with legal and regulatory obligations
  • Improve performance and reliability
  • Issue invoices and process payments

We do not sell personal data.

4. Legal Basis for Processing

Where applicable, we process data based on:

  • Contractual necessity
  • Legitimate interests (fraud prevention, security)
  • Legal obligations
  • Customer instructions (when acting as processor)

Customers are responsible for obtaining valid recipient consent where required by law.

5. Data Retention

We retain data only as long as necessary to:

  • Provide the Service
  • Meet regulatory obligations
  • Resolve disputes
  • Enforce agreements

Message metadata and logs may be retained for compliance and security purposes for a commercially reasonable period.

6. Data Sharing

We may share data with:

  • Telecommunications carriers and routing partners
  • Infrastructure providers
  • Payment processors
  • Legal or regulatory authorities where required

All sharing is limited to what is necessary to provide the Service or comply with legal obligations.

7. International Transfers

Data may be processed in jurisdictions where our infrastructure or partners operate. By using the Service, you acknowledge that data may be transferred outside your country of residence.

8. Security

We implement reasonable technical and organizational measures to protect data, including:

  • Access controls
  • Encryption where appropriate
  • Monitoring for abuse and intrusion

However, no system is completely secure, and we cannot guarantee absolute security.

9. Customer Responsibilities

Customers agree that:

  • They are responsible for the legality of recipient data
  • They have obtained necessary consents
  • They will honor opt-out requests
  • They will not use the Service for unlawful purposes

Moorsyl is not responsible for Customer misuse of personal data.

10. Data Subject Rights

Where applicable under law, individuals may have rights to:

  • Access their data
  • Request correction
  • Request deletion
  • Object to processing

Requests may be submitted to: support@moorsyl.com

Where Moorsyl acts as processor, we will direct such requests to the relevant Customer.

11. Regulatory Disclosure

We may disclose data where required by law enforcement, courts, or telecommunications regulators.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after updates constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy, contact us at: support@moorsyl.com